If it is not right

Returns run through the retail partner that took the order. We do not hold stock, take payment or process money back, so the whole of it happens on their side.

How to start one

Open the order in the account you bought through and use the return option on that order. The partner sets the window, the method and the timing, and their answer is the one that counts.

Please do not send anything to the workroom address. It is a desk, not a returns department, and a parcel arriving there gets nowhere near the refund you are waiting on.

If the fault is ours

A dropped stitch, a seam that gave, a size that does not match what we printed: that is a manufacturing problem and we want to know about it, because it tells us something about a batch. Take the money side to the partner and tell us about the fault separately.

Before you buy

Most returns in this category are size returns. Every measurement we have is printed on the piece, and the two counters exist to stop the guesswork. It is a cheaper minute than a return is.